Note: Introduction to Anyang Labrary FAQs (1-14),Application Card (15-22), look in borrowing books (23-45), renewal and report of loss (46-50), other questions (51-57)
1. What are the address and number?
A: Number 436, Wenming Road, Anyang City
Zip Code: 455000
2. Which buses go to the library?
A: Number 11, 16. 36 and Y2 buses.
3. What is the website of the library?
4. How many books can be borrowed?
A: The number of all collections is close to 600,000. in the end of 2011, the library became a member of Henan Digital Library Alliance, which provides readers with more than two million books, over nine thousand magazines, seven hundred latest newspapers and other sorts of data base of PQDD, conference docs and various emanations. Readers of card, after
Register and identification, are able to enjoy 24-hour non-stop service in the Internet.
5. What are unique resources?
A: Local documents and ancient books of Anyang as well as Chinese Riddle Library about to open.
6. How to utilize unique resources?
A: For reading in the library only.
7. What the layout of resources in the library?
Reading room of beat selling: west part of south hall on 2nd floor
Youth reading room: east part of south hall on 2nd floor
General stack room: north part of service hall on 2nd floor
Periodical reading room: east part of south hall on 2nd floor
Periodical stack room: Opposite lift on 3rd floor
News stack room: north-western part on 3rd floor
Reading room of local documents: south part on 3rd floor
Reading room of ancient books: south part on 4th floor
Multimedia reading room: north part on 1st floor
8. What the opening hours of each window?
Tues to Sun
Except legal days
Periodical reading room
Tues to Sun
Reading room of beat selling
Youth reading room
General stack room
Tues to Sun
Except legal days
Reading room of local documents
Reading room of ancient books
Multimedia reading room
News stack room
Outdated periodical room
Tues, Thu and Sat
9. What the Tel of each window?
Reading room of beat selling: 3776890
General stack room: 3776882
Card Issuing counter: 3776883
Periodical reading room: 3776861
Periodical stack room； 3776830
News stack room: 3776829
Reading room of Local documents: 3776885
10. Does the library charge for reading books?
A: Since 12.25 2011, the 3rd anniversary of new library, it is open for free and all public facilitates. Card fee and expired fee are canceled, for 100 yuan deposit only.
11. What the procedure of borrow and return books?
A: You may return your books in which borrowing them.
12. When does the self-service borrowing system open?
A: Since Jan 26,2015,self-service borrowing systems in Youth reading room and reading room of beat selling are available.
13. Does library have study rooms?
A: Yes. West part on the 1st floor, open from Tues to Sun.
14. Does the Library have multimedia reading rooms?
A: Yes. North part on the 1st floor. Readers having our library card can do search for online documents for free.
15. How to handle the borrow card?
(1) subjects and conditions
Citizens, the age of 16 or above, should bring the original valid identity documents (identity card, military certification, etc.) for the application. Teenagers, 13-16 years of age, should bring their original household register or the identity card of their guardian to apply for the library card.
(2) fee and duration
100 yuan deposit and 3 years duration (since its check in) for each card. You can continue to use after identification when expiration with ID cards and reader cards. After dealing with all borrowing affairs, you can handle card back with ID cards and reader cards. If you entrust others, you may provide their ID cards at the same time.
People who applied for the library card should bring own identity card and 100 yuan cash to register at the self-service terminal that located in the hall on the second floor. In accordance with the operating procedures of the self-service machine, please put your identity card at the right place for identification and then input your phone number. The last step is inserting 100 yuan as cash pledge. Please print the receipt and check your identity information and mobile phone number. If there any questions, please ask the official staff.
②. one reader can apply for one card which comes into force immediately. Please read “notes” carefully. Readers with cards enjoy services of reading and borrowing at each reading room (except the Caring reading room).
(4). working hours: 8:30-12:00 13:00-16:00 Tue-Sun
16. Does the card have expiration date?
A: Yes. 3 years duration.
17. Can I use the card of others?
A: Yes. Please read operating procedures carefully.
18. What if I lose my card?
A: (1) Please report the loss to the library at once whit your ID card(in case utilized by others and cause loss of interests)
(2) If the card can not work in terms of loss or other reasons, please ask check in for help with your ID card and copy one.
19. How can I return or change the card?
A: first you may return all books you borrow, and go to register window at the hall on 2 floor before 4pm with your ID card. Since registering, you can not back card within 6 months.
20. The initial password of the card?
A: Since the year of 2015, the initial password for reading card is the last six number of your own identity card. While the initial password of readers' card registered before 2015 is 123456. After the registration of your card , you can change your password on your own.
21. How to change the library card password?
Answer: Please go to the second floor south self-service terminal to change your password. Select “change password” on the home page and enter your original password first and then enter the new password twice.
22.What should I do if forgetting the library card password?
Answer: If you forget your password, please bring your own id card to the corresponding window in the hall on the second floor to change password.
23.What are the two parts of my library code?
Answer: the classification number and (species number).
24. How to search and read books in the library?
Answer: Readers can access the bibliographic data of the library through the Internet or the computer retrieval terminal. Under the "book search" section of the homepage of the library, click "bibliographic query" to find the corresponding books and periodicals.
25. Know the title of the book, how to check the library?
Answer: log on to the library website first, select "title" in "bibliographic retrieval", then enter the name of books you want to find, and click "query". It is also accessible to go to the self-service center on the second floor of the library and retrieve on the self-service retrieval machine the process is the same.
26.What does it mean that cataloging or picking an old library, or not having a copy while retrieving a book ?
A: The cataloging indicates that the book is being processed, and the book is picked up indicates that the the book is damaged and has been removed from the shelves, and there is no copy shows that all the copies of that book has been borrowed. All three cases indicate that you cannot currently borrow the book.
27. Who can I consult for finding books?
Answer: You can go to each borrowing window to consult to the staff, also can call to consult. Tel: 3776883.
28.Where is the reference book to be read?
Answer: The integrate stack has all the collections of various reference books, including dictionary, encyclopedia, yearbook, handbook, directory, catalog, etc.
29.What is the borrowing period for books and periodicals?
A: Books can be borrowed for 4weeks and The periodical can be borrowed for two weeks.
30, How to borrow books in the integrated library?
A: First you need to search the book you want on the self-service terminal.When the machine shows that the book stores in the integrated library and it is available.Next, please copy the library number of that book(capital letters plus numbers, punctuation) and hand in the book number to the integrated library staff. The official staff will pick up the book for your borrowing.
31, How many kinds of newspapers in the newspaper reading room for readers to read? Can readers borrow them?
A: More than 1,000 kinds of journals and 80 kinds of newspapers are provided for readers to read. periodicals of the current month can not be borrowed but they are available to read. A month later, they will be placed in journal box by the order of stroke for readers to borrow.
32, What is the bookshelves arranging method of the periodicals in newspaper reading room?
A: The periodicals in newspaper reading room are arranged according to the Chinese characters stroke number of their name.
33, What is the collection period of newspaper reading room?
A: The current year and last year.
34, Is library card required while people entering the newspaper reading room to read?
A: People just read books and journals do not need to apply for a library card.When readers want to borrow journals, they need to apply for a library card.
35, Can readers borrow journals? What is the borrowing period?
A: Yes, the journals can be borrowed for 2 weeks.
36, Can journals be renewed?
37, How to search and read Chinese electronic journals?
A: Find “Electronic Books and Journals” column on the homepage of City Library.Then You can search information about Chinese periodicals in the sub-column "China Journal Net" and “ Vip Database"(维普数据库).
38, Where can readers get foreign journals?
A: There is no foreign language reading room yet.
39, Where do readers borrow the Chinese newspapers?
A: The Chinese newspapers and periodicals can be borrowed from the third-floor library.
40, What is the bookshelves arranging method of the periodicals in newspaper library?
A: The Library classification method.
41, How many copies of newspapers in the library? Can readers borrow them?
A: There are more than 160 kinds of newspapers and the quantity is beyond 15,000.They are only for the query.
42, What is the bookshelves arranging method of the newspapers?
A: First of all, all the newspapers are placed in chronological order, then newspapers in the same era are arranged according to strokes number of their name.
43, How to borrow the CD attached to books ?
A: Three steps: First, you need to bring your reader card and remember the book number.Second, please go to the integrative library in the hall on the second floor (next to the Card Issuing Counter)to fill the borrowing credentials and pay a deposit.Third, the official staff will pick up the CD you want. You should return the CD within the valid borrowing period.Please keep your books and use the CDs in a reasonable way to avoid any legal disputes.
44, What are the matters needing attention while using the self-service terminal to borrow and return books?
A: (1) Please read the operating instructions of the self-service terminal carefully and operate the machine in line with the voice prompts while using the self-service terminal to borrow and return books.
(2)Borrowing books. First, you need to put borrowed books in the right zone of the self-service terminal and click the icon of borrowing books. Scan your library card and enter your password. Then names of the books you want to borrow will appear on the screen. Next, you should check the names and click “yes”. Only if there displays a success on the screen, the borrowing procedure is completed. If there merely appeared red or green color on the screen, the borrowing fails. You need re-operated the self-service terminal or report the failure to the official staff.
(3)Return books. As for returning books, there is no need for you to scan your library card. Please place the borrowed books in the right zone of self-service terminal and click the icon of returning confirmation. Only if there displays a success on the screen, the return procedure is completed.. If there merely appeared red or green color on the screen , the return fails. You need re-operated the self-service terminal or report the failure to the official staff.
(3)Elderly readers, people who are not able to operate the self-service terminal by themselves, can ask the official staff for help.
45, How to deal with the abnormal condition of reader account on self-service terminal?
A: The abnormal condition of reader account mainly caused by account expiration. Please bring your library card for the replacement of a new card at the corresponding window in Card Issuing Counter located in the hall on the second floor.
46, Can the reader, who is overdue of library books, borrow books?
A: The current regulations: If there is any overdue library book, please return the book. After that, the reader can borrow other books.
47, How many times is allowed for renewing books?
A: The renewal procedure is canceled since the date of using the self-service system on January 26, 2015.
48, How to do the library book renewal?
A: You can return the book first and then borrow it.
49, How to make an online renewal?
A: Since the beginning of 2015, our library has introduced the book self-service system. As the system is a process of borrowing books by readers themselves on the self-service terminal, the borrowing and renewal channel are not available at present. We are deeply sorry for the inconvenience caused by the current situation. Book borrowing period is 28 days, periodical borrowing period is 14 days. If there are overdue items recorded on your library card, you will not be able to borrow new books, periodicals, and magazines.The overdue items need to be returned, then you can enjoy the rights of borrowing.There will not be any overdue fine.We hope that you can return the overdue items as soon as possible after you finish reading.The return is not only good for you to read new books, but also convenient for other readers to read and borrow.In this way, circulation efficiency of our library books can be improved.
50, How to deal with the loss of borrowed books?
A: Lost books need to be compensated twice in accordance with the book price.
51, How to get the information of the activities that City Library will carry out in the near future?
A: The information will be published on our website, and it will also be displayed on the electronic screen on the second floor of the library.
52, Does the library recruit volunteers? If does, where should we contact?
A: We recruit volunteers of college students and high school students every summer holiday. Tel: 3776882.
53, What if the book you wanted is not included in our library?
A: (1) If the book you wanted is not included in our library, you can fill in the file of "new book recommendation" at the counter.You can also directly call the editorial department to recommend a purchase and the telephone number is 0372-3776879. Please leave your phone number, so that we can contact you when that book arrived.If you have any other problems, please put forward in our library readers QQ group.The number of QQ group is 375471496.
(2)At the end of 2011, our library became a member of Henan Digital Library Service Alliance. The opening of Henan digital library means that the provincial, municipal and county libraries work together to build a shared digital library,providing readers with more than two million Species of full text books, over 9,000 kinds of full-text journals, seven hundred varieties of original updated newspapers, as well as doctoral dissertation and master’s thesis, full text of different conferences,test paper of various types of examinations and other full-text database. All the people who have our library card can enjoy the coordinated digital library service on the Internet for all day long, as long as you complete the registration and certification. You can check whether we have the book you needed online. First, please visit the Anyang City Library website and then click on the "Henan Province Digital Library" for landing. Your account is made up of the capital form of letter “AT” plus library card number, and the password is the mobile phone number you input when you applied for the library card.
(3) In addition, there are Goethe e-book borrowers and BoKan newspaper electronic borrowers on both sides next to the electronic screen in the hall on the second floor of our library. The Goethe e-book borrowing machine has 2000 kinds of genuine license e-books, covering the boutique recommended, classic masterpieces, works of literature and art, books about politic and law, etc. It updates 100 kinds of popular e-books every month. Readers can scan the QR code to get the app and download the e-books to the phone.Then you can experience free high-definition electronic reading. As for BoKan newspaper electronic borrower, it is connected with the internet and based on BoKan periodical database. Please download and install the mobile client on your phone (User name: ayatsg, The password: aystsg). Then you can "Take away" journals by using your phone scan the QR code on the screen of BoKan newspaper electronic borrower. Open downloaded journals and enjoy offline reading!
54, What if there is no copy of the book needed in the library?
A: If there is no copy of the books you need, it means that our library has them but they are borrowed by other readers. However, the books have not been returned yet. Please fill the files of "borrowing reservation " and leave your phone number. We will contact you as long as the books are returned.
55, how to recommend a new book or an updated journal?
A: You can recommend them to the official staff in the borrowing window. Except that, you can recommend them to "readers recommended books" column on the library website. Otherwise, you can join the reader QQ group and tell the editorial staff your recommendation. The number of QQ group is 375471496.
56, What are the procedures of donating books?
A: Please contact the local literature department on the third floor while donating books related to Anyang. Other kinds of books, please contact the editorial department. Then the staff will complete donation procedures and give you the honorary certificates.
57, How to report the suggestions and comments on the library's work and services?
A: The comments and suggestions on library’s work can be made through the following channels:
⑴ Please enter the home page of city library website and find "readers service" section. Then leave your message in "reader message" sub-column. Otherwise, you can send e-mails directly to the library public e-mail address;
⑵ There is "suggestion box" at the general counselor. You can also call the complaints telephone 3776878 (rest on weekends).
⑶ readers can communicate directly with the library leaders on "curator reception day" every month.
The library welcomes criticism and suggestions.We will reply every reader's comments and suggestions one by one.